HOTEL CASABAKAL

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Property information

At CASABAKAL, we offer the best lodging options in Bacalar, a Magical Town in Quintana Roo, nestled in the paradisiacal setting of the Mexican Caribbean. We have private rooms and comfortable cabins with all the necessary amenities to make your stay an unforgettable experience.

Reception Hours: 7:00 AM to 11:00 PM

**If your arrival or departure time falls outside of reception hours, please request additional information.**

Services

  • Baggage storage
  • Concierge
  • Gift shop
  • Swimming pool
  • 24-hour front desk
  • Air conditioning
  • Bar
  • Beach chairs / loungers
  • Breakfast, free
  • Daily Housekeeping
  • Garden
  • Internet
  • Invoices
  • Massage
  • Massage chair
  • Non-smoking rooms
  • Pool / Beach towels
  • Restaurant
  • Safety deposit box
  • Taxi service
  • Terrace
  • Tour Assistance
  • Yoga
  • Hotel frente a la Laguna

Address and contact

Costera Bacalar Sur #81 Mza 5 Lote 139 Colonia MagisterialBacalarQuintana Roo77930

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Check-in and check-out

Check-in
15:00
Check-out
12:00
Late check-out fee
50.00%

Property and cancellation policies

INTERNAL REGULATIONS - HOTEL CASA BAKAL

1. Guest Registration and Responsibilities
  • By signing this document, I accept that, of my own free will, I am entering and registering as a guest of Hotel CASABAKAL.
  • I agree to abide by and respect the rules and regulations established by the hotel management and Mexican authorities.
  • I declare under oath that I have read and understood these regulations, the purpose of which is to guarantee the well-being and safety of all guests.
2. Check-in and Check-out
  • Check-in time is from 3:00 PM.
  • Check-out time is 12:00 PM with a 15-minute grace period. After this time, the equivalent of one night's stay will be charged.
3. Security and Belongings
  • The hotel is not responsible for the loss of items or valuables belonging to guests. In case of loss of the room safe key, the guest will pay MXN $1,500 for opening and replacing the lock.
  • The hotel is not responsible for guest or visitor vehicles.
4. Cleaning Service and Towels
  • Room cleaning service is provided from 9:00 AM to 4:30 PM, only when the guest places the "Cleaning Requested" sign on the door.
  • Beach towels may be changed once a day. To exchange a towel, it is essential to return the previously assigned towel.
5. Pets
  • All pets must be registered at reception and pay the corresponding fee.
  • The owner is responsible for any damage or nuisance caused and agrees to pay for and repair any incident immediately.
  • The owner must pick up their pet's feces.
6. Food and Beverages
  • The hotel restaurant and bar are open from 8:00 AM to 10:00 PM.
  • Food, beverages, and coolers are not permitted on the premises.
7. Use of Facilities
  • Swimming Pool
  • Hours: 9:00 AM to 10:00 PM
  • Glass containers and cups are not allowed.
  • Minors must always be accompanied by a responsible adult.
  • The hotel does not have lifeguards.
Docks and Lagoon
  • The hotel has private docks; access for other vessels is prohibited.
  • Bacalar Lagoon is a federally protected area. The following are prohibited:
  • Use of sunscreen, tanning lotion, or body creams.
  • Smoking.
  • Littering.
  • All navigation is prohibited on Wednesdays.
  • Access to the lagoon is at each person's own risk.
  • Minors must always be accompanied by their parents or guardians.
  • There is no lifeguard service.

Kayaks and Paddle Boards
  • Available from Thursday to Tuesday, 9:00 AM to 5:30 PM.
  • Boating on the lagoon is not permitted on Wednesdays.
  • Wearing a life jacket is mandatory.
  • The use of these boats is the sole responsibility of the guest.
8. Conduct
  • Smoking is prohibited inside the rooms, restaurant, and docks.
  • The use of candles, incense, hazardous or flammable materials is prohibited inside the rooms, as is lighting fires.
  • Playing music on speakers or devices without headphones is prohibited.
  • It is prohibited to engage in immoral acts, disturb the peace, make noise that bothers other guests, or break the law.
  • In case of non-compliance, the hotel may cancel the accommodation without a refund.