Zona Z Boutique Hotel & Spa

All requests to reserve a room must include the first and last name of alladults occupying the room and a valid credit card for a guarantee of arrival
Our room rates are always awesome, and they are subject to change
All rooms are subject to a 16% Gov. Sales Tax & 5% Hotel Tax collected by the City of Puerto Vallarta.
Group trips are fun! When booking, keep maximum occupancy rules in mind- two people max for rooms with a single bed (Queen or King)
ANY RESERVATION CANCELLED IS CHARGED A 1 NIGHTS ROOM & TAXPENALTY FEE. (No exceptions)
Cancellation Policy:STANDARD RATE:Please carefully readour cancellation policy. Rarely can we make any exceptions to this. Ourreceptionists are instructed to follow this policy and rules. So to save anymisunderstanding we would be grateful if you can observe the following: If theguest cancels more than 31 days in advance, the totalamount of the reservation will be refunded. 
If the guest cancels less than 30 days in advance to your arrival Date,the total payment becomes non-refundable. 
If the guest arrives and decides to leave early, NO REFUND IS GRANTED.
In case of a no-show, the total price paid is non- refundable.
There is only one way in which we can acknowledge cancellation of the guest’sreservation; the guest must send a cancellation request stating thereservation number via email to the following address: info@zonazhotel.com
NON - REFUNDABLE Rate:The total price of thereservation will be charged right away after booking and is non-refundable. (**New Update: Itis possible to receive a Credit for a future reservation ifyou send an EMAIL to Info@zonazhotel.com)
Check-in / Check-out /Business Hours
Check-in time: 3:00p.m. We’ll be ready for you.
Check-out time: 11:00 a.m. Seize the day.
All Reservations are prepaid with Visa, MasterCard, Discover, American Expressor pre-paid debit cards prior to your Arrival Date. 
Upon check-in, a charge will be made on your credit card, for 1nts Room &Tax for pre-authorization hold, making sure it’s still valid. The arrivalcharge will be returned/refunded to your card at check-out, now depending onupon your bank’s policy, in 3-10 business days. 
NON-SMOKING & DAMAGES:All Zona Z GuestStudio Suites and Townhouse will Breathe easy as we have a stickednon-smoking policy in our Guest Rooms. This applies to both traditional smokingmethods and all electronic delivery systems, including vapes, vaporizers, vapepens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, andany variations of the foregoing regardless of the product’s name. Any smokingin the rooms or strong lingering smoking scents in rooms will result in adisappointed look and a $250 room cleaning fee.. You will be asked to signa document at Check-in that you agree to pay a $250.00 dollar fineif any evidence of smoking is found in the Guest Rooms and buildingareas such as window ledges, stairs or the entrance area near to the Hotel.Please note that we comply with the local health and safety guidelines andrecommendations provided by the City of Vallarta.  PleaseNote: Immediate termination of our reservation is possible.If More guests arestaying in your Studio Suite than you signed in.
If Excessive noise is made in the evening hours or at night
GUEST ROOM POLICY:- Maximum occupancy 2Adults.
- We want you to have a great time when you are here. But if things get toocrazy, we go by the old-school rule of ‘you break it, you buy it’ andproperty damages or missing items will be charged to your credit card at marketvalue. Pre-existing damages or room issues must be reported tothe front desk immediately after registration to avoid responsibility andpotential charges. The hotel allows guests, with permission,to receive occasional packages and special deliveries at the property. Weare NOT RESPONSIBLE for packages or their contents or any PERSONAL ITEMSIN YOUR GUEST SUITE.  SAFES ARE PROVIDED TO SECURE YOU PERSONALITEMS!  
- Sing your heart out and have passionate conversation all day long, but from11:00 p.m. to 7:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleep time).
MINIMUM AGEREQUIREMENT:  All guests must be 21years or older to confirm guestroom accommodations at ZONA Z BOUTIQE HOTEL& SPA.  A valid photo ID must be presented at the time of check in forage verification.   (We Are an ADULT Only Hotel 21 and Older)
PROPERTY FEE: Zona Z Boutique Hotel & Spa Property Service Fee Includes Wifi, Bottled Water, Beach Towels & Beach Bag.
MANAGEMENT ACCESS - We reserve the right to access any and all rooms anytime, accommodations and facilities, as may be required for cleaning, maintenance, safety and the enforcement of house, municipal and state policies. We thank you for your cooperation.
PET POLICY - *Strick Limitations- Certain 1 Pet is allowed, GUESTS MUST contact Zona Z Boutique Hotel & Spa before Booking Reservation.  A $75.00 non-refundable pet fee will be charged to guest reservation.  Thank you for your understanding. (Service animals accepted.)  To Reach Zona Z Reception Please Call +52 322-286-7631.
Acceptance of Terms:By embarking on yourjourney with Zona Z Boutique Hotel, an innovative service brought to you byDigital Arbitrage inc. a reputable entity based in the USA, you arecordially welcomed into a travel ecosystem committed to excellence and ethics.Your utilization of our website and platform signifies your acknowledgment,comprehension, and unreserved agreement to the subsequent terms and conditionsoutlined below. We urge you to conscientiously peruse these terms beforeengaging with our platform in any capacity.
1. Information We CollectWe may collect the following personal information:
Full name, Email address, Phone number
We use your information to:
Confirm and manage your reservation, Communicate with you about your booking, Process payments securely, Provide personalized guest services and spa experiences, Improve our website functionality and guest experience, Send promotional offers or updates (if you opt in).
3. How Your Information Is SharedWe do not sell, trade, or rent your personalinformation to third parties.We may share data only when necessary to:
Process your reservation via secure third-party booking engines or payment gateways Comply with legal obligations or respond to lawful requests, Work with trusted service providers (e.g., website hosts, marketing tools), who are bound to protect your information, Billing address and payment details, Travel dates and booking preferences, IP address and browser information (for website analytics)2. How We Use Your Information
We use yourinformation to: Confirm and manage your reservation, Communicate with you about your booking, Process payments securely, Provide personalized guest services and spa experiences, Improve our website functionality and guest experience, Send promotional offers or updates (if you opt in).
4. Data Protection & SecurityWe implement appropriate physical, digital, and managerialsafeguards to protect your data from unauthorized access, misuse, ordisclosure. All online transactions are processed using secure, encryptedsystems.5. Cookies and Website TrackingOur website may use cookies to: Enhance navigation and functionality., Analyze site traffic and visitor behavior. Remember your preferences for future visits. You can modify your browser settings to decline cookies ifyou prefer.6. Your RightsYou have the right to: Access or correct your personal information. Withdraw consent for marketing communications at any time. Request deletion of your personal data (subject to legal or contractual obligations). To exercise any of these rights, please contact us at:  info@zonazhotel.com7. ConsentBy using our website or booking a stay, you consent to thecollection and use of your personal information as described in this policy. Aconsent checkbox will appear during the online booking process.8. Policy UpdatesWe may update this Privacy Policy occasionally. Any changeswill be posted on this page with a revised effective date.9. Contact UsIf you have questions or concerns about this policy, pleasecontact:
Zona Z Boutique Hotel & Spa
Pino Suarez 574, +52 322-113-0420,info@zonazhotel.com
Limitation ofLiability Clause:“Notwithstanding anyprovision of this Agreement to the contrary, Manager shall not be liable toOwner for any consequential, indirect, incidental, special, exemplary, orpunitive damages (including loss of profits or business interruption) arisingout of or relating to Manager’s performance or failure to perform under thisAgreement, regardless of the cause of action, even if advised of thepossibility of such damages.”