Select your stay dates
Property information
Your Hidden Sanctuary in the Heart of Mérida.
Relax | Explore | Immerse
Come home to El Pueblo, where every stay is a warm embrace of hospitality.
Relax | Explore | Immerse
Come home to El Pueblo, where every stay is a warm embrace of hospitality.
Services
- Elevator
- Fitness center
- Lounge
- Swimming pool
- Welcome drink
- Air conditioning
- All-inclusive meals
- Bar
- Breakfast, free
- Carbon monoxide detector
- Cashless payment accepted
- CCTV outside property
- Chocolate / Cookies
- Coffee Shop
- Cooking class
- Exterior corridor
- Fire extinguishers
- First aid kits
- Garden
- Happy hour
- Internet
- Invoices
- Massage
- No Children Allowed
- Non-smoking rooms
- Outdoor furniture
- Pool / Beach towels
- Restaurant
- Safety deposit box
- Self-service laundry
- Smoke alarms
- Smoke-free property
- Snack bar
- Soundproof rooms
- Sun deck
- Terrace
- Tour Assistance
- Towels changed upon request
- Yoga
Address and contact
Calle 56 439, Parque Santa LuciaMeridaYucatan97000Check-in and check-out
- Check-in
- 15:00
- Check-out
- 12:00
- Late check-out fee
- 500.00
Property and cancellation policies
CHECK-IN/CHECK-OUT:This privately owned property with hotel services has the following check-in and check-out schedules and policies applicable to all occupants and users of the service, without distinction, as they are mandatory and strictly enforceable for everyone:
Check-In: 3:00 p.m. to 9:00 p.m.Check-Out: 11:00 a.m.
PROPERTY AND CANCELLATION POLICIES:- Deposits are fully refundable if the reservation is canceled or modified at least 14 days before the scheduled arrival.- The reservation balance is due 3 days before arrival.- Failure to comply with the above points and "no-show" on the first day of a scheduled reservation will result in the suite being made available for re-booking, with no refund for the original reservation, which becomes the property's compensation for reserving the suite.
OCCUPANCY:- Please note that this property with hotel services reserves the right to admit service applicants, allowing only two occupants per suite based on availability and infrastructure capacity. Exceeding this limit grants the property the right to request immediate vacancy and payment of the respective price.- Occupants and users of the property's services, upon registering and beginning occupation or use of "EL PUEBLO," are obligated to accept the risk terms signed during registration, releasing "EL PUEBLO," owners, managers, and employees from any personal or property damage resulting from misuse or non-compliance with established rules and terms.
CHECK-IN:- Considering that most flights to Mérida arrive late in the day, early check-in is usually not necessary. However, if you expect to arrive before 3:00 p.m., please notify the property administration 24 hours in advance.- A valid and current photo identification for you and any accompanying traveler is mandatory at check-in, and a digital copy will be taken for control and security purposes.
CHECK-OUT:- We need to service the suite at 12 pm, but if your flight departs later, you can use "EL PUEBLO" public areas until your departure time.
KEYS:- Upon arrival, each guest is issued a personalized 6-digit code for entry doors, which should not be shared. The code automatically expires upon checkout.- Suite door keys are provided at check-in, with a $50 USD replacement fee for any lost key. Failure to return the key at check-out incurs the established replacement fee.- Guests may choose to leave suite doors open, but entrance doors to Casa Sur and Casa Norte must always remain closed.- Each suite has a safe in the closet. It is recommended to use it for valuables, passports, and other valuable documents. "EL PUEBLO" is not responsible for lost or stolen items outside the safe, and non-compliance releases "EL PUEBLO," its owners, managers, and employees from any liability.
PAYMENT:- To reserve a suite or suites, "EL PUEBLO" requires a 50% deposit of the total stay, with the balance due 3 days before the reservation starts.- Payment is made through Cloudbeds.
MINORS:- Occupation and use of "EL PUEBLO" property are exclusive to adults.- No person under 18 years is allowed on the premises of "EL PUEBLO" at any time.
VISITORS:- To maintain a sense of security and privacy in "EL PUEBLO," visitors without a reservation must present photo identification upon entering El Pueblo, and admission is subject to property management's discretion.- Do not invite guests to share food or drinks provided by "EL PUEBLO" unless previously arranged with property management.
CIGARETTES:- "EL PUEBLO" maintains a smoke-free environment, including all outdoor areas. Smoking, including electronic cigarettes or vapes, is prohibited.- The Paseo de Montejo, around the main door, is a convenient option for smokers.
PETS:- Except for registered service animals, guests cannot bring pets to "EL PUEBLO."- If planning to bring a service animal, email a scanned copy in PDF format of the animal's service registration to "EL PUEBLO" administration before arrival; failure to do so may result in denied access without liability.- The service animal exception to the household pet policy does not extend to emotional support animals (ESA).
BATHROOM PROTOCOL:- No paper, including toilet paper, should be flushed. This protocol applies throughout Yucatán, not just in "EL PUEBLO."- Bathroom trash bins are emptied daily, and personal sprayers are provided next to each "EL PUEBLO" toilet to minimize paper use.
ACCEPTANCE:- Occupants and users of "EL PUEBLO" services expressly accept having read the privacy notice, acknowledging its content, and fully accepting it. They are also aware of and accept all terms of the General Policies from the moment of registration and use of "EL PUEBLO" property facilities.
Check-In: 3:00 p.m. to 9:00 p.m.Check-Out: 11:00 a.m.
PROPERTY AND CANCELLATION POLICIES:- Deposits are fully refundable if the reservation is canceled or modified at least 14 days before the scheduled arrival.- The reservation balance is due 3 days before arrival.- Failure to comply with the above points and "no-show" on the first day of a scheduled reservation will result in the suite being made available for re-booking, with no refund for the original reservation, which becomes the property's compensation for reserving the suite.
OCCUPANCY:- Please note that this property with hotel services reserves the right to admit service applicants, allowing only two occupants per suite based on availability and infrastructure capacity. Exceeding this limit grants the property the right to request immediate vacancy and payment of the respective price.- Occupants and users of the property's services, upon registering and beginning occupation or use of "EL PUEBLO," are obligated to accept the risk terms signed during registration, releasing "EL PUEBLO," owners, managers, and employees from any personal or property damage resulting from misuse or non-compliance with established rules and terms.
CHECK-IN:- Considering that most flights to Mérida arrive late in the day, early check-in is usually not necessary. However, if you expect to arrive before 3:00 p.m., please notify the property administration 24 hours in advance.- A valid and current photo identification for you and any accompanying traveler is mandatory at check-in, and a digital copy will be taken for control and security purposes.
CHECK-OUT:- We need to service the suite at 12 pm, but if your flight departs later, you can use "EL PUEBLO" public areas until your departure time.
KEYS:- Upon arrival, each guest is issued a personalized 6-digit code for entry doors, which should not be shared. The code automatically expires upon checkout.- Suite door keys are provided at check-in, with a $50 USD replacement fee for any lost key. Failure to return the key at check-out incurs the established replacement fee.- Guests may choose to leave suite doors open, but entrance doors to Casa Sur and Casa Norte must always remain closed.- Each suite has a safe in the closet. It is recommended to use it for valuables, passports, and other valuable documents. "EL PUEBLO" is not responsible for lost or stolen items outside the safe, and non-compliance releases "EL PUEBLO," its owners, managers, and employees from any liability.
PAYMENT:- To reserve a suite or suites, "EL PUEBLO" requires a 50% deposit of the total stay, with the balance due 3 days before the reservation starts.- Payment is made through Cloudbeds.
MINORS:- Occupation and use of "EL PUEBLO" property are exclusive to adults.- No person under 18 years is allowed on the premises of "EL PUEBLO" at any time.
VISITORS:- To maintain a sense of security and privacy in "EL PUEBLO," visitors without a reservation must present photo identification upon entering El Pueblo, and admission is subject to property management's discretion.- Do not invite guests to share food or drinks provided by "EL PUEBLO" unless previously arranged with property management.
CIGARETTES:- "EL PUEBLO" maintains a smoke-free environment, including all outdoor areas. Smoking, including electronic cigarettes or vapes, is prohibited.- The Paseo de Montejo, around the main door, is a convenient option for smokers.
PETS:- Except for registered service animals, guests cannot bring pets to "EL PUEBLO."- If planning to bring a service animal, email a scanned copy in PDF format of the animal's service registration to "EL PUEBLO" administration before arrival; failure to do so may result in denied access without liability.- The service animal exception to the household pet policy does not extend to emotional support animals (ESA).
BATHROOM PROTOCOL:- No paper, including toilet paper, should be flushed. This protocol applies throughout Yucatán, not just in "EL PUEBLO."- Bathroom trash bins are emptied daily, and personal sprayers are provided next to each "EL PUEBLO" toilet to minimize paper use.
ACCEPTANCE:- Occupants and users of "EL PUEBLO" services expressly accept having read the privacy notice, acknowledging its content, and fully accepting it. They are also aware of and accept all terms of the General Policies from the moment of registration and use of "EL PUEBLO" property facilities.