Hotel Boutique Caché

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Property information

About us

Caché Hotel in Playa del Carmen is a modern and elegant boutique hotel located in the heart of the Riviera Maya. Offers guests a festive yet luxurious getaway in a contemporary setting. The hotel has spacious rooms and suites, each equipped with modern amenities and technology. Hotel amenities include an outdoor pool, a restaurant and a bar. The hotel is located just steps from the beach, the local shopping district and the vibrant nightlife of Playa del Carmen.



Who we Are

Caché Hotel Boutique is operated by Canadians of Lebanese origin, who come together harmoniously to create a unique experience with high-quality service. The hotel's focus is community; creating a space where all different origins and cultures can meet and exchange through conversation, gastronomy, dance and much more.



Our mission

Provide a multidimensional service based on integrity, honesty and warmth, representing the fundamental values of our diverse origins.

Services

  • Baggage storage
  • Concierge
  • Swimming pool
  • 24-hour check-in
  • 24-hour front desk
  • Air conditioning
  • Bar
  • Breakfast, free
  • Cashless payment accepted
  • Casino
  • CCTV in common areas
  • Evening entertainment
  • Fire extinguishers
  • First aid kits
  • Guest accommodations disinfected between stays
  • Guest accommodations sealed after cleaning
  • Guests can opt out of daily room cleaning
  • Happy hour
  • Honeymoon / bridal suite
  • Internet
  • Invoices
  • Karaoke
  • Key card or motion-controlled electricity
  • Linens, towels, laundry washed per local authority guidelines
  • Live music / performance
  • Massage
  • Movie nights
  • Non-smoking rooms
  • Pool / Beach towels
  • Property cleaned by professional cleaning companies
  • Restaurant
  • Safety deposit box
  • Smoke alarms
  • Sun deck
  • Terrace
  • Themed dinners
  • Tour Assistance
  • Towels changed upon request
  • VIP room facilities
  • Wine / Champagne

Address and contact

10 CALLE NORTEPLAYA DEL CARMENQuintana Roo77710

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Check-in and check-out

Check-in
15:00
Check-out
12:00
Late check-out fee
10.00%

Property and cancellation policies

Payment and check-in and check-out conditions
  • Check-in is at 3pm
  • Check-out is at 12am
  • A security deposit of $800MXN is required at check-in which will be refunded after verification of the room status.
  • Full payment for your stay is required upon check-in.
Parking lot

  • Underground parking is available upon reservation and availability. The cost related to parking is $150MXN per day.
  • Although there is constant surveillance in the parking lot, the Hotel Caché hotel establishment as a whole is not responsible for acts of vandalism or damage that may occur inside the parking lot.

Events at the hotel
  • The hotel has events or themes almost daily. Events can be loud and we have many different types of events going on. It is part of the cultural experience of Playa del Carmen, and we offer 10% to hotel guests in the bar and restaurant during events.
  • The events mainly last until midnight, and after midnight a noise curfew is observed, where the pool also remains closed until 7 am.
  • We do not accept cancellations or refunds due to "loud noise" at the hotel and by accepting check-in, the guest also acknowledges that the hotel is very loud until 1am. m. and he has no problem with it
Responsibility

  • Hotel Caché is not responsible for your personal belongings.
  • Force majeure events
  • In the event of a Force Majeure event, the hotel is not responsible for any compensation, partial or total refund to any of the guests.
  • A power outage by the electricity provider CFE is also considered Force Majeure since it is within the power of the establishment to do anything but wait.


Use of personal information

INFORMATION WE COLLECT:
Information you give us. When using the Site, you may provide us with various personally identifiable information. For example, we collect information from you when you make a reservation through our reservation system or stay at the Hotel. Information collected during the course of the reservation and during your stay may include:
Your name, email address, home and business address, telephone number, nationality and payment card information; and
Information such as stay and room preferences made during the course of your reservation, such as your preferred room type and specific requests to the Hotel.
This information may be provided to us directly when you make a reservation through our reservation system, through our websites, directly at the hotel or through mobile applications. In some cases, we may receive this information from a third party, such as when you make a reservation through an online travel agency or hotel reservation site.
INFORMATION WE OBTAIN FROM YOUR USE OF THE SITE. We also collect information from you when you browse the Site, use our mobile applications or participate in certain Hotel services, such as wireless Internet services. In these cases, information such as your country information, Internet Protocol (“IP”) address, media access control address, and other characteristics may be automatically collected about your system or device. This information may be collected for functional purposes, as well as to improve your experience when using these services. This information may also be used for aggregate statistical and trend analysis, and to show you more relevant ads and messages. Your use of the Site may also provide us with other information including, but not limited to, your domain host, computer type, and web browser type and other information relevant to your online experience and use of the Site.

INFORMATION STORED ON YOUR COMPUTER (“COOKIES”). When you visit this Site, the Hotel may store certain information on your computer. This information will be in the form of a "cookie" or similar file and may help us maintain and improve this Site. A "cookie" is a small amount of data that a web server transfers to your browser and can only be read by the server that provided it to you. It works as your ID card and records data such as Internet addresses, passwords and preferences. When you visit the website again, the cookie allows that site to recognize your browser. It cannot be executed as code or transmit viruses. With most Internet browsers, you can delete cookies from your computer's hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser's instructions for more information about these features.

HOW WE USE THIS INFORMATION: We use the informationrmation we collect from you primarily to fulfill your hotel reservation. Prior to your stay, this may include submitting your information to the Hotel or sending you pre-stay communications. After your stay, we may also send you post-stay communications and satisfaction surveys to obtain feedback about your experience.

In some cases where we have your consent or where permitted by applicable law, we may send you marketing communications (which may include text messages) for products and services that we believe would be relevant to you. We may also use information related to your stay to display targeted advertisements on our websites or third-party websites or to send you more relevant messages. Additionally, we use this information for statistical and aggregate trend analysis purposes to evaluate and improve our products and services, plan new hotel locations and services, and other market research.

WITH WHOM WE SHARE YOUR INFORMATION: We will share your information with the Hotel where you are staying to fulfill your reservation. We may also share your information with third-party service providers to provide services in connection with our business, as well as to help us improve our products and services. For example, we may use a third party or a third party product for market research and data analysis purposes. In certain cases, subject to local consent requirements, third-party service providers may also assist us with various marketing campaigns. We may also share your information with third parties to offer you special offers on their own products and services. Such parties must agree to comply with our privacy requirements before we provide them with information.

Other than the purposes described above, we do not share your stay information with any other third party unless we have your consent or under special circumstances, such as:

when we believe in good faith that disclosure is required by law or to protect the safety of hotel guests, employees, the public or hotel property;
when disclosure is required to comply with a judicial proceeding, court order, subpoena, court order or legal process
H.H; either
in the event of a merger, sale of assets or other related transaction.
There may be other times when we collect and use personal information, for example, if you choose to participate in one of our contests or sweepstakes, register to receive our newsletters or other special offers and promotions, download one of our mobile applications, or participate in one of our other services. In these cases, we will collect information from you to run and administer the respective competition, sweepstakes or service in which you have chosen to participate. The information collected may include personal details such as your name, address and contact information, as well as certain demographic information. In each case, we will collect, use and protect your information in a manner consistent with the general principles set out in this Privacy Policy unless we tell you otherwise.

DATA TRANSFER

As the Hotel is affiliated with other hotels owned by affiliated companies, the information that you provide to us during the course of a reservation or through the provision of any other service may be transferred to any of our affiliated entities and hotels around the world for the purposes to perform or facilitate these services.

LOCATION INFORMATION AND SERVICES

We may receive information about your location in the course of and in order to provide you with the services described above through your use of our websites and mobile applications. For example, if you are using our mobile applications and have consented to share your location information with us, this information may be collected through GPS or Bluetooth technologies to allow us to provide you with certain services, such as personalized offers and promotions. In addition to your use of our websites and mobile applications, we may also receive location information from wireless networks or cell towers near your mobile device, through your Internet Protocol (“IP”) address or through your use of other services we provide. in our hotels, such as wireless internet services. We may also have access to location information that you provide to us through the use of social media, such as when you "tweet" your location. Your location preferences can be set or modified at the device level or by modifying your settings with the applicable social media platform.

MEDIA DE SOCIAL COMMUNICATION

We may use various social media features, such as the Facebook "Like" button, on our websites and mobile applications. Certain information may be shared or otherwise provided through the use of these features in conjunction with our services and programs. Subject to your account and privacy settings, we may also be able to see the information you post when you use these social media platforms, whether you are using one of our services or not. In some cases, depending on the circumstances, we may communicate with you through these social media platforms. The information you post on social media sites, as well as the controls surrounding these disclosures, are governed by the respective policies of these third parties.