Heiss Hotel By Jalo

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Property information

Welcome to Heiss Hotel by Jalo, located in the exclusive El Poblado district in Medellín, one of the most vibrant and visited areas of the city. Its strategic location allows easy access to iconic places such as Parque El Poblado, Parque Lleras, and the Medellín Museum of Modern Art, surrounded by restaurants, bars, cafés, and a lively nightlife scene. The hotel offers modern, fully equipped rooms, ideal for both business travelers and those visiting the city for leisure. During your stay, you can enjoy a rooftop swimming pool with city views, jacuzzi, spa, gym, restaurant, bar, and terrace, as well as Wi-Fi throughout the property and a 24-hour front desk. At Heiss Hotel by Jalo, you will find the perfect balance between location, comfort, and services, creating a comfortable and memorable experience in Medellín.

CONTACT

RESERVATIONS
📱 WhatsApp: +57 313 5250564
For information about reservations, quotes, payments, date modifications, or other requests, you can contact us through this number. Our reservations team will be happy to assist you.
FRONT DESK
📱 WhatsApp: +57 313 7383098
If you are already staying with us and need assistance during your stay (access codes, Wi-Fi, reporting maintenance issues, housekeeping requests, linen changes, or service schedules), our team will be available to assist you.

Services

  • Baggage storage
  • Concierge
  • Elevator
  • Fitness center
  • Room service
  • Swimming pool
  • 24-hour check-in
  • 24-hour front desk
  • 24-hour security
  • Access to healthcare professionals
  • Air conditioning
  • Airport shuttle
  • Bar
  • Bottled water
  • Breakfast Buffet
  • CCTV in common areas
  • CCTV outside property
  • Daily Housekeeping
  • Fire extinguishers
  • Garden
  • Guests can opt out of daily room cleaning
  • Internet
  • Invoices
  • Key card or motion-controlled electricity
  • Massage
  • Non-smoking rooms
  • Private check-in / check-out
  • Restaurant
  • Safety deposit box
  • Shuttle service
  • Smoke alarms
  • Smoke-free property
  • Spa
  • Terrace
  • Tour Assistance
  • Yoga
  • Minibar con costo

Address and contact

Cra. 43F # 14-60, El PobladoMedellínAntioquia050021

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Check-in and check-out

Check-in
15:00
Check-out
12:00
Late check-out fee
50.00%

Property and cancellation policies

  1. TAXES 
    1. The rates shown on this page DO NOT include the 19% VAT tax. This tax will be charged at check-in. 
    2. Foreign guests entering the country for tourism, culture, business, meetings, health, or wellness purposes are exempt from paying VAT.
    3. For the application of this exemption, individuals considered residents abroad include foreigners and Colombian nationals who enter the country without the intention of establishing residence in Colombia, and who prove such status with the documents indicated in Paragraph 1 of Decree 297.
    4. Para la aplicación de la exención , se consideran residentes en el exterior a los extranjeros y a los nacionales que ingresen al territorio nacional sin el ánimo de establecerse en Colombia y que acrediten tal condición con los documentos señalados en este parágrafo 1 El decreto 297.  Foreign residents abroad must prove their status by presenting their original passport, Andean card, or Mercosur card, verifying their migratory status with the valid entry and stay permit stamp.

    2  AMENITIES AND STAY DETAILS:
    1. Welcome drink (subject to availability)
    2. High-speed Wi-Fi..
    3.  Air conditioning and daily housekeeping. 
    4. Hot beverages: coffee, herbal tea, sugar, creamer, sweetener.
    5. Two (2) bottles of water upon arrival.
    6. Bathroom amenities (shampoo and conditioner).
    7. Bilingual staff at reception 24/7 and private security 👮‍♂️.
    8. Access to the restaurant located on the hotel's first floor (charges payable directly).

    3.PAYMENT POLICIES
    1. All reservations made through the website must be guaranteed with a payment of 30% of the total reservation amount prior to arrival.
    2. To make the payment through a payment link, the following credit cards are accepted: Visa, MasterCard, American Express, Diners.
      (The payment link must be requested via email at reservas@jalo.com.co).
    3. You may transfer the deposit to Bancolombia savings account number 00500006641 , in the name of JALO HEISS SAS, with Tax ID (NIT) 901829509, and send the payment confirmation to reservas@jalo.com.co including the reservation number as reference.
    4. Please note that if the reservation guarantee is not received, the reservation will be canceled.

    4. RESERVATION POLICY AND PENALTIES FOR NO-SHOW, CANCELLATION OR MODIFICATION. 
    1. Heiss Hotel by Jalo requires confirmation of all reservations made through its official website 3 days before check-in.
    2. Cancellations or modifications without charge must be made at least 72 hours in advance; otherwise, a penalty of 100% of the reserved nights will apply.
    3. In case of no-show, Heiss Hotel by Jalo will charge the total value of the stay.
    4. If the reservation does not have a guarantee, confirmation will be made through the contact numbers provided. If the guest cannot be contacted for confirmation, the reservation will be canceled.
    5. Heiss Hotel by Jalo does not refund money for early departures. In exceptional cases (force majeure), three nights will be charged based on the official daily rate.

    5. GENERAL POLICIES AND COEXISTENCE RULES
    1. Upon arrival, you must sign a lodging registration form. 
    2. At check-in, you will receive a wristband that identifies you as a guest and gives you access to exclusive benefits with our partners, allowing you to enjoy an even more memorable stay. 
    3. We will scan your identity documents (ID card or passport), as well as the Colombia migration entry stamp in the case of passports.
    4. In the building lobby there is a 24/7 reception that will provide you with all necessary information. 
    5. Anyone entering the building must present their original identification document so that the security staff can perform the required validations. 
    6. For the entry of minors, they must be accompanied by one or both parents or a legal guardian, in accordance with Point 6: “Policies for Minors.”
    7. Early check-in and late check-out are subject to availability and may incur an additional proportional charge depending on the arrival or departure time.
      Check-in begins at 15:00, and check-out is until 12:00 noon. Rooms are guaranteed from the check-in time and must be vacated at check-out time. If early check-in or late check-out is not available, we can store your luggage at no additional cost until your check-in time or after check-out. 
    8. 🚫 Smoking is prohibited inside the rooms and hotel facilities. Violation of this rule will result in a fine of 400,000 COP / 100 USD. Entry of visitors will incur an additional charge, according to Point 7 “Visitor Policy.” 
    9. 🚫 It is strictly prohibited to store, consume, sell, or distribute drugs, narcotics, or hallucinogenic substances in private units or common areas of the building. 
    10. 🚫 It is forbidden to use the property for purposes contrary to morality, good customs, or any activity prohibited by law or authorities. 
    11. Guests must avoid using the units in ways that disturb other occupants, including parties or gatherings with loud music
    12. Heiss Hotel by Jalo is Pet Friendly. Guests traveling with pets are responsible for any damages caused by them. At check-in, a cash security deposit of COP 200,000 must be paid as a guarantee. This amount will be refunded at check-out. Additionally, a COP 200,000 fee per stay applies for the pet unless documentation is provided certifying the pet as an emotional support animal. 
    13. Hotel linen (bath towels, hand towels, and room linens) is intended only for personal use during the stay. Improper use (kitchen use, shoe cleaning, stains, or other misuse) may damage the linen and will be charged accordingly.

    6. POLITICAS PARA MENORES DE EDAD 
    1. Heiss Hotel by Jalo, the safety of minors is a priority, which is why we have adopted the measures set forth in Law 679 of 2001 (ESCNNA), which aims to enact measures to protect minors from exploitation, pornography, sex tourism, and other forms of sexual abuse by establishing preventive and punitive regulations and issuing other provisions in accordance with Article 44 of the Colombian Constitution. 
    2.  Heiss Hotel by Jaloo requires that all minors traveling with their parents must present their civil birth certificate (or equivalent document) proving their relationship.
    3. Heiss Hotel by Jalo requires that all minors traveling with a guardian or relative who is NOT their parent must present an original notarized and signed permission slip from their parents indicating: Date of stay, parents' names and identification numbers, minor's name and identification number, name and identification number of the person authorized to stay and be in charge of the minor, and a copy of the documents of all those mentioned above.

    If the above requirements are not met, Heiss Hotel by Jalo will prevent the minor and their companion from leaving its premises and will notify the competent authorities to ensure the minor's safety.

    7. VISITOR POLICIES
    1. All guests must register at check-in by presenting a valid ID.
    2. The admission of companions or visitors not included in the reservation will incur an additional cost of COP $200,000 + VAT (if applicable) per person, per day. 
    3. All visitors must present valid legal identification at the time of registration. 
    4. The reservation holder must authorize the departure of their visitor or companion from the hotel. To complete this process, please contact us via WhatsApp at +57 313 7383098 or by visiting the reception desk.

    8. OTHER PROVISIONS
    1.   If you require an invoice in the name of a company, the RUT (Unique Tax Registry Number) must be sent in advance so that it can be created in the system. 
    2. Invoices that have already been issued will not be canceled, nor will money received for advance payments be refunded. In exceptional cases, credit notes may be issued in favor of the invoiced party.
    3. Unused nights or balances are not credited to future stays.
    4. Heiss Hotel by Jalo will not guarantee the extension of stays that are not requested and paid for 24 hours in advance of the scheduled departure date. (Subject to availability).
    5. Illegal trafficking of flora and fauna (LAW 1333/2009), and the conservation and sustainable use of cultural heritage (Law 1185/2008), and will report those who violate these laws to the authorities. It also undertakes not to discriminate against or exclude vulnerable populations. 

    “In accordance with Article 17 of Law 679 of 2001, Heiss Hotel by Jalo warns tourists that the sexual exploitation and abuse of minors in the country are punishable by criminal and administrative penalties, in accordance with current laws.. “