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Property information
Sierra Mar – Elegance and Tranquility in Isla Mujeres
Immerse yourself in the sophistication of Sierra Mar, where contemporary luxury merges with the serenity of the Caribbean. Our suites, with unparalleled sea views, offer a unique experience for those seeking the extraordinary. Each residence has been carefully designed with cutting-edge interiors, impeccable finishes, and a modern design that invites comfort. Enjoy spacious rooms with spectacular views, private bathrooms, elegant and fully equipped kitchenettes, plus dining and living areas designed for the highest level of style and comfort. There is no shortage of technology and connectivity, with high-speed Wi-Fi and state-of-the-art televisions. Delight in an exclusive ground-floor pool or elevate your experience on our rooftop, where panoramic ocean views will take your breath away. Plus, our impeccably attentive concierge service is at your disposal to personalize every detail of your stay.
Sierra Mar is not just a destination, it is a celebration of refined life, where every moment is a delight for the senses.
Welcome to the place where luxury and the sea meet.
Services
- Baggage storage
- Elevator
- Lounge
- Swimming pool
- 24-hour security
- Air conditioning
- Beach
- Beach chairs / loungers
- Beach Umbrellas
- Beachfront
- Cashless payment accepted
- CCTV in common areas
- Contactless check-in / check-out
- Express check-in / check-out
- Family rooms
- Garden
- Internet
- Non-smoking rooms
- Private check-in / check-out
- Safety deposit box
- Shuttle service
- Smoke alarms
- Smoke-free property
- Terrace
Address and contact
El Cañotal, 77400 Isla Mujeres, Q.R.Av. Perimetral Oriente, Esquina con la Calle Sierra No, 124. SM. 6, Mz. 195, Lt. 1Isla MujeresQuintana Roo77400Check-in and check-out
- Check-in
- 15:00
- Check-out
- 12:00
- Late check-out fee
- 50.00%
Property and cancellation policies
Deposit & Cancellation
Payment Policy: 1 Night Deposit to confirm reservation, balance due 14 days prior to arrival.
Cancellations: With 30 days’ notice or more in advance NO penalty, less than 14 days in advance or no-shows are considered non-refundable.
Modifications: Subject to availability, see the cancellation policy above.
Use of Facilities,
Use of the facilities is exclusive to registered Guests, no visits are permitted.
Damage Deposit
Acknowledgement of Delivery in Optimal Condition
I declare that I have received the property of Sierra Mar, Isla Mujeres in optimal condition.I agree to maintain the property in the same condition during my stay, taking care of and preserving all the installations, furniture, and equipment provided. I understand that any damage or deterioration caused during my use will be my full responsibility and I agree to repair or cover the costs necessary to return the property to its original condition. I further agree to:
Keep all areas of the property clean.
Report any problems or damage immediately.
Not to make any modifications or structural changes without the prior written consent of the owner.
Return the property to the same condition in which it was received, except for normal wear and tear.
Check-in: A photo ID and a credit card to be required during check-in to cover any incidentals. Special requests will remain unconfirmed. They are subject to availability at the time of registration and may incur an extra cost. This property reserves the right to re-authorize the guest's credit card prior to arrival.
Check-in Instructions: This property does not have a reception. Guests should contact the concierge in advance for check-in instructions. The host will welcome you. Please contact the property at least 48 hours before your arrival to arrange check-in. Use the contact information included in the reservation confirmation.
Check-in: 15:00 Hrs.
Check out: 12:00 Hrs.
Welcome Manual: Upon arrival at Sierra Mar, you will find the welcome manual where you will find some indications to make your stay as pleasant as possible, as well as emergency numbers in case they are required. Likewise, if you have any questions or requests, please do not hesitate to contact the concierge.
Amenities include
Family Services
Internet
Safes
Each room has a digital safe.
Sierra Mar is not responsible for any items lost in your room or on the hotel property. Be sure to keep your documents, valuables, money, and jewelry in the room's safe.
Children
All children are welcome (see specific maximum room capacity restrictions), cribs available upon request. *($)*
Special Requests
Special requests are subject to availability at check-in and may incur additional charges. All special requests will remain unconfirmed.
Pets and Service Animals
Pets and service animals are not allowed at this property.
Contacts
Concierge: concierge@kiproperties.mx
Welcome: meetgreet@kiproperties.mx
Reservations: reservas@kiproperties.mx
Payment Policy: 1 Night Deposit to confirm reservation, balance due 14 days prior to arrival.
Cancellations: With 30 days’ notice or more in advance NO penalty, less than 14 days in advance or no-shows are considered non-refundable.
Modifications: Subject to availability, see the cancellation policy above.
Use of Facilities,
Use of the facilities is exclusive to registered Guests, no visits are permitted.
Damage Deposit
- 1.Deposit Amount: A security deposit of $500 USD is required at the time of booking.
- 2.Purpose of the Deposit: The security deposit is required to cover any damage to the property,furniture, appliances, or any other items within the accommodation, as well as to ensure compliance with the house rules.
- 3. Payment Procedure: The deposit must be paid via bank transfer or credit card and will be held until the check-out inspection is completed.
- 4.Check-Out Inspection:An inspection of the property will be conducted within 24 hours after the guest's departure. Any damages or violations of the house rules will be assessed, and the corresponding cost will be deducted from the security deposit.
- 5. Deposit Refund: If no damages or violations are found, the deposit will be refunded in full within 7 days after the check-out inspection. In case of damage,the guest will be notified of the amount to be deducted, and the remaining balance will be refunded.
- 6.Discrepancies and Claims: Any discrepancies or claims related to the security deposit must be notified in writing within 14 days after receiving the refund. Claims will be reviewed and responded to within 7 days.
- 7.Special Conditions:For long-term bookings or special events, a different deposit amount may be required. These terms will be agreed upon with the guest in advance.
Acknowledgement of Delivery in Optimal Condition
I declare that I have received the property of Sierra Mar, Isla Mujeres in optimal condition.I agree to maintain the property in the same condition during my stay, taking care of and preserving all the installations, furniture, and equipment provided. I understand that any damage or deterioration caused during my use will be my full responsibility and I agree to repair or cover the costs necessary to return the property to its original condition. I further agree to:
Keep all areas of the property clean.
Report any problems or damage immediately.
Not to make any modifications or structural changes without the prior written consent of the owner.
Return the property to the same condition in which it was received, except for normal wear and tear.
Check-in: A photo ID and a credit card to be required during check-in to cover any incidentals. Special requests will remain unconfirmed. They are subject to availability at the time of registration and may incur an extra cost. This property reserves the right to re-authorize the guest's credit card prior to arrival.
Check-in Instructions: This property does not have a reception. Guests should contact the concierge in advance for check-in instructions. The host will welcome you. Please contact the property at least 48 hours before your arrival to arrange check-in. Use the contact information included in the reservation confirmation.
Check-in: 15:00 Hrs.
Check out: 12:00 Hrs.
Welcome Manual: Upon arrival at Sierra Mar, you will find the welcome manual where you will find some indications to make your stay as pleasant as possible, as well as emergency numbers in case they are required. Likewise, if you have any questions or requests, please do not hesitate to contact the concierge.
Amenities include
- Swimming Pool
- Basic Wi-Fi
- Cleaning Service (on request) *($)*
- Pool Chairs & Umbrellas
Family Services
- Smoke-Free Suites
- Family Suites
- Free Wi-Fi
- Laundry Facilities
- Outdoor Pool
- Babysitter *($)*
- DVD player
Internet
- Available in all rooms: Free Wi-Fi
- Available in some public areas: Free Wi-Fi
Safes
Each room has a digital safe.
Sierra Mar is not responsible for any items lost in your room or on the hotel property. Be sure to keep your documents, valuables, money, and jewelry in the room's safe.
Children
All children are welcome (see specific maximum room capacity restrictions), cribs available upon request. *($)*
Special Requests
Special requests are subject to availability at check-in and may incur additional charges. All special requests will remain unconfirmed.
Pets and Service Animals
Pets and service animals are not allowed at this property.
Concierge: concierge@kiproperties.mx
Welcome: meetgreet@kiproperties.mx
Reservations: reservas@kiproperties.mx