Casa Nima by Lumina

Check-in & Check-out

• Check-in begins at 4:00 PM, and check-out must be completed by 11:00 AM. If you would like to arrive earlier or depart later, please contact us via chat or email. We will do our best to accommodate your request, subject to availability, and will confirm any changes by message. If check-out is delayed by more than 3 hours without prior approval, Lumina reserves the right to remove your belongings, change the access codes, and charge up to 150% of the daily rate. Additional charges may apply for any resulting losses, including canceled or delayed reservations or any other damages incurred.
• You will receive detailed check-in instructions by email prior to your arrival. Please follow these instructions carefully and contact us if you have any questions.
• A MXN $3,000 security hold will be placed for potential damages.

House Rules

The following are strictly prohibited:

• Smoking of any kind, including tobacco, nicotine products, cannabis, vaping devices, and electronic cigarettes, anywhere on the property, including balconies and terraces. Violating this policy will result in a USD $250 fine, plus the cost of cleaning and deodorizing the property.
• Parties or events.
• Exceeding the maximum overnight occupancy for the unit, as specified in the listing.
• Excessive noise or any noise audible outside the apartment after 8:00 PM local time.
• Disturbing neighbors or compromising their privacy or safety.
• Illegal substances or activities, including drug-related offenses, illegal internet use, unauthorized downloading, or file sharing using any internet connection, whether using our network, your own, or that of a third party.
• Producing pornography or engaging in prostitution.
• Bringing hazardous or dangerous items that may increase the risk of fire or explosion, including candles and lighters.
• Firearms or other weapons, except those lawfully carried by authorized law enforcement officers or licensed security personnel.
• Leaving obstructions, signs, trash, food, or personal belongings unattended outside the apartment.
• Creating unsanitary conditions, including excessive waste, offensive odors, or attracting pests.

Additional Information

Guests

• If the number of overnight guests exceeds the maximum occupancy allowed, additional charges of up to 100% of the effective daily rate for each unauthorized guest may apply, and we reserve the right to immediately revoke or terminate your right to occupy the property.
• We may request identification for you and your day or overnight guests, such as a passport or other government-issued identification.
• Guests under 18 years of age must be accompanied by a responsible adult when using the property's services or common areas.

Safe Deposit Box

• The property is not responsible for valuables left outside the in-room safe.

Pets

• Pets are not permitted.
• Violation of this policy will result in a USD $100 fine, in addition to the cost of deep cleaning the property and/or repairing any damages.
• Guests traveling with certified service animals are encouraged to contact us prior to their stay.

Household Supplies

• Bed linens, towels, and kitchenware are provided for your convenience during your stay.
• Any items removed from the property will be charged in accordance with the property's Terms and Conditions.

Property Services

• Only the services included in your reservation confirmation are available during your stay.
• Please follow all instructions provided by the property.
• The use of any amenity or service is entirely at your own risk.

Safety & Security

• You are responsible for your own safety and that of your guests.
• Please read, understand, and comply with all fire, health, and safety regulations provided by the property.
• Notify us immediately of any condition that may present a fire, health, or safety hazard, as well as any suspicious or inappropriate behavior observed on or near the property, such as trespassers or unauthorized occupants.
• Always lock all doors and windows before leaving the apartment.
• In the event of a medical emergency or if you witness or become the victim of a crime, please contact the nearest hospital and/or local authorities immediately.

Property Damage

• Please notify us immediately of any damage that occurs during your stay, even if you believe it is minor, accidental, the result of normal wear and tear, or not your fault.
• Guests are responsible for covering the cost of repairing or replacing any furniture, fixtures, equipment, or other property that is damaged, either partially or completely, whether accidentally or intentionally.
• The amount charged for repair or replacement will be determined solely at the discretion of the property management.

Guest Responsibility The registered guest is solely responsible for ensuring that all members of their party are aware of and comply with the property's Terms and Conditions and House Rules. Guests are expected to keep the apartment clean, orderly, and in the same condition in which it was provided.