Be House Suites & Spa

READ OUR POLICIES CAREFULLY

CHECK IN AND CHECK OUT

You may check in any time after 3 PM local time. Please note that the main entrance of Be House Suites & Spa is located at 22 Pedragosa Sierra Avenue, between Le Mans and Alonso Perez, Punta del Este. The total balance of your stay must be paid at the time of check-in. Please note that check-in cannot be completed until full payment and pre-authorization of the security deposit for the room has been received and approved. A key to the apartment will be provided to you upon arrival and after the full rental amount has been settled. The cost of any keys that need replacement will be deducted from the security/deposit submitted. During the check-in process, our receptionists will provide you with all the information you may need during your stay, such as our services, the location of nearby stores, good places to eat, places you would like to see, places to visit at night and so on. Remember that you can ask our receptionist for anything that can facilitate and make your stay even more pleasant.

You can check-out at any time until 12:00 PM local time. You may request extended check-out times, although we may not always be able to accommodate last minute changes, as we depend on availability and how busy the hotel is. At check-out time, a more detailed inspection of the room is made and we reserve the right to charge your guarantee for any damages or missing items found in the room at the time of your departure. Please note that bed linens and towels should be placed where they were originally found. Bed linens, robes and towels are NOT gifts and must remain on the property.

Cancellation and Deposit Policies Please read our cancellation policy carefully, as it is uncommon for us to make any exceptions to it. Our receptionists are instructed to follow this policy and rules. Therefore, to avoid any misunderstanding, please pay attention to the following:

Standard Rate and Non-Breakfast Rate

Penalty of 100% of the first night for any cancellation/modification made 24hs prior to arrival time. Penalty of 100% of the first night, taxes included, in case of late cancellation/modification or no-show.

Long Stay Rate

Free cancellation/modification until noon, 2 days prior to arrival. A penalty of 50% of the total amount of the entire stay, taxes included, will be charged for late cancellation/modification, no-show and early departure.

Early Booking Rate

This reservation is non-refundable. Cancellations or changes made at any time are subject to a 100% charge.

There is only one way we can acknowledge receipt of the guest's reservation cancellation: the guest MUST send a cancellation request indicating the reservation number by email to the following address: recepcion@behouse.uy.

All cancellations are confirmed by email immediately after the reservation cancellation is made.

NON-REFUNDABLE RATES

You will be charged the full price after booking and this is non-refundable.

SAFEKEEPING OF THE PROPERTY

During your stay, the room and all equipment and furnishings must be treated with care and kept in order. Immediate notification to the Front Desk staff of any damage to your room will be expected. A check will be made at the time of departure from the apartment. However, a more detailed check of the condition of the apartment and all equipment and facilities will be made shortly after departure and before another guest occupies the apartment. Any costs will be deducted from the deposit or guarantee submitted. Please note that we will send you immediate notification after check-out of any damage to the apartment. Be House Suites & Spa can take the necessary steps to resolve any problems and ensure that all equipment and facilities are working and provided as expected. The damage deposit is fully refundable at check-out and is subject to inspection for damage to the accommodation. The deposit is payable upon arrival by cash or credit card and is fully refundable upon departure if the room is in good condition and the company has no claim. Damage or cleaning costs, beyond what would be expected after responsible use of the apartment, will be deducted from the deposit.

The house reserves the right of admission. All our guests are asked to respect the property and the privacy of neighbors and not to make excessive noise between 22:00 and 08:00.